We want you to be happy with every ShopNex purchase. If something is not right, our returns process is simple and fair.
Return window
You may return eligible items within 14 days of receiving your order.
Condition
Items should be unused, in their original condition and packaging, with any tags and accessories included. Some products, such as personal care items, may be non-returnable for hygiene reasons once opened.
Refund or replacement
- Contact our support team to start a return and we will guide you through the steps.
- Once we receive and inspect the returned item, we process your refund or send a replacement.
- Refunds are issued to your original payment method, typically within a few business days.
If your item arrived damaged or incorrect, let us know right away and we will make it right.